H & I Automotive Gilbert Testimonials

H&I Automotive Testimonials AZ | H and I Automotive Reviews Gilbert Arizona
H&I Automotive Testimonials AZ | H and I Automotive Reviews Gilbert Arizona

Since 2009, H & I Automotive in Gilbert, AZ has provided the region with top-quality automotive repairs and detailing. They dedicate themselves to providing the best service at affordable rates for all makes and models of vehicles. Owner, Spencer Doucet is a GM World-Class Technician, Infiniti Master Technician who will ensure your vehicle is repaired correctly the first time.


What People Are Saying About H & I Automotive

"I took our RV in for a transmission flush and to have the ac recharged. As always great customer service. This is the cleanest shop I have ever seen. They performed the services with great professionalism and care. I highly recommend this company for any of your automotive needs."
- John A

"Great service and I especially like it that they can take photos to show you what areas need repair. Everyone is very friendly and knowledgeable. Jon is my service rep and very helpful. Excellent service and knowledgeable service reps. I would recommend H&I Automotive to everyone."
- Carol V

"This was my second visit for my troublesome 2006 Civic. The guys were quick to diagnose the noises it was making, make recommendations, fix it and take care of another problem. They even called back to make sure they hadn't overlooked putting in a new belt I'd requested. Honest, up front, and I like the way they document everything - statements and pictures. It'll be a big help when I put the car up for sale. Thanks guys!"
- Doreen H

"I was referred by a friend who said they had a great experience there. From the time that I called needing my car towed there - to the explanations of the things my car needed, everyone was very professional and caring. I had verbal explanations is what was wrong along with links to view the reports with images. I did not feel taken advantage of, being a female and not really knowing anything about cars. I would definitely recommend them to anyone who is needing automotive work done."
- Denise L

"Watched the new Gilbert H&I facility being built and figured it was just another run of the mill auto repair shop. However, I listen to KTAR 'Bumper to Bumper' radio each Saturday and kept hearing their praises being sung. So, when my truck battery gave up the ghost I figured I'd give them a try. I immediately was impressed at the attention they paid to me when I walked in and their up front pricing at what it would cost to get me back on the road. True to their word, they completed the work quickly and exactly for the amount they had quoted. At no time did they try to upsell me on any additional services which I really appreciated. I'm not one that usually writes reviews but in this case I thought it important to share my positive experience with others."
- Roger N

"Ryan and Cody did a great job with my truck yesterday. Greatly appreciate the work men."
- Craig F

"Wow! First time taking my car to a shop and I didn’t need a shower afterwards. They we so unbelievably professional and put tons of nice little touches on the experience. Jon listened and asked good questions when i dropped the car off. Kept me up to date on the progress with text messages and phone calls. Price came in lower than I had expected. When I picked up the car they gave me a good explanation of what they did and when I questioned them about a few other things they were super honest and didn’t try to sell me work that didn’t need to be done. They put a little flashlight keychain on for me and gave me a rewards card and explained the 5 year 60,000 warranty on the repairs. I give them my highest recommendation and just referred my daughter to them last night."
- Michael H

"Needed a quick repair on my infinity and I wanted to try this new group. After John explained the work in detail and gave me a quote over the phone, he was able to get my car in quickly. H & I are Fast - Fair - Friendly. Nice to have an honest car repair shop in the neighborhood."
- Robert V

"It's the little things..! H&I does it well! There was a note from the mechanic, with mints and toothpicks in the cupholder when I picked up my car, a handy flashlight on my keychain, a new lil car garbage bag with maintenance schedules, etc. I was already impressed by the service I received beginning with the first phone call, and the automated text message reminders. I'm so impressed with H&I! We will definitely be returning customers."
- Wendy W

"This is probably the MOST PROFESSIONAL and HONEST group of auto maintenance people I've ever worked with."
- Dave B

"I had a couple people tell me about their great experiences here so I took my wife’s car in for brakes. My experience was fantastic. Excellent customer service, no up selling of items, very knowledgeable staff and more. I was sent a text with a link that had a detailed list of recommendations with pictures, I’ve never seen that before. Was nice to hear an honest company say what they thought was needed now, and what would be recommended in the future. All supported by pictures of the items from the mechanic. Will gladly spread the word of how great they are."
- Mike C

"Gave me information on overall condition of my vehicle and future maintenance items that will need addressed. All without any kind of sell tactics. Information with no pressure, Much appreciated!"
- Randy C

"I was truly impressed with my experience. I needed a front end alignment as well as my wheel bearings replaced. I am sure I could have shopped around and found a better price by maybe $50 or so, but John and everyone I dealt with in the office were professional, knowledgeable and seemed very committed to making sure my car was fixed right. John went out of his way to arrange rides to and from home and the worked me into what I think was an already tight schedule. They met all their commitments. I was also impressed by the systems and technology they use to deliver their services. The vehicle inspection that was performed was texted to my phone and the pictures showing things that needed attention were clearer than others I have received. Bottom line, this isn't a discount shop, but the experience is well worth paying a fair price for. The service was more comprehensive than what I would get at a dealership. I would give this shop and especially John an A++ and I would go back."
- Matt P

"I was truly impressed with my experience. I needed a front end alignment as well as my wheel bearings replaced. I am sure I could have shopped around and found a better price by maybe $50 or so, but John and everyone I dealt with in the office were professional, knowledgeable and seemed very committed to making sure my car was fixed right. John went out of his way to arrange rides to and from home and the worked me into what I think was an already tight schedule. They met all their commitments. I was also impressed by the systems and technology they use to deliver their services. The vehicle inspection that was performed was texted to my phone and the pictures showing things that needed attention were clearer than others I have received. Bottom line, this isn't a discount shop, but the experience is well worth paying a fair price for. The service was more comprehensive than what I would get at a dealership. I would give this shop and especially John an A++ and I would go back."
- Lynn C

"I scheduled my oil change last minute but they were very accommodating and ready to help. John was incredibly helpful in answering all of my questions and making sure my car was done by the time I needed it. When I arrived to pick it up, I was given an in depth explanation of everything they recommended as well as everything they did. I will definitely be back. Thank you for the exceptional service!"
- Kennedi F

"This place was recommended to me, and all I can say is Wow! They go above and beyond to deal with any problems, communicate with you so you make the decision if something needs fixed and then don’t charge and arm and a leg, they are the best!"
- Vivian S

"First impressions, very nice and helpful staff, their price was 50 dollars less than any competitor, and it was a very clean shop. Scheduling for an oil change was a bit of a pain since they don't do many but if you have a day you can go without your car I would highly recommend them. They give a detailed report on your vehicle with actual pictures of your car and they left a pack of mints and toothpicks in my cup holder! All around great experience can't say enough good things."
- Patrick L

"My wife and I were in for our first time on Wednesday for an oil change. Ryan was our advisor and he was engaging and pleasant. He explained their services and went over the pricing up front. We did not feel pressured into an upsell after we made our decision. The service was straightforward and the comprehensive report, with pictures, lends to their honesty and takes that "are they really telling me the truth" feeling out of car repairs. All in all, I would recommend H&I and I intend on returning, myself."
- Adam P

"Great Service, Friendly, and honest. These are qualities that are hard to find these day within a business."
- Brenda O

"I no longer have to dread taking my car to be serviced. At H&I they treat you like family they're very personable and friendly and they don't do unnecessary work on your vehicle. I don't feel like I'm being taken advantage of and I'm getting top quality work for my money. I wouldn't go anywhere else."
- Sherri P

"They’ve kept my car in perfect condition for years. I live in Tucson now and always make the drive back to them for car my services - they’re THAT good. They’ll have my business for life."
- Kyomi K

"Never easy going in knowing you have a concern with your vehicle, but the team at H&I are amazing and very professional."
- Ruston R

"What a great experience! We have been looking for a good automotive garage in the area after a recent bad experience. Ryan called with daily updates. When I went to pick up my car they explained exactly what was on the invoice, line by line. They took their time answering every question and even went above and beyond to help. Everyone was extremely friendly and very knowledgeable. I would definitely recommend H & I automotive to my friends and neighbors or anyone looking to have their car serviced."
- Sherry T

"I was looking for a new automotive service center after having had a previous relationship for 20 years. I should have been looking in my “own backyard” as H & I is super convenient for me. First visit tells me that they are high on proper service & integrity & i would highly recommend."
- Bruce H

"I brought my truck to the dealership and was told I needed over $1,000 worth of repairs to my A/C due to a bad compressor. 5 minutes at H&I they squashed that theory and said I just needed a new hose. Out the door, less than half the dealership cost with twice the warranty for the repairs. I really liked the full vehicle inspection that was performed as well. Write up, urgency, photos; this shop is awesome! The staff is experienced and very friendly. Appears I have found myself a new mechanic shop."
- Marc R

"H & I performed the annual follow up alignments this week. As mentioned in other reviews, the shop and office are meticulously maintained. John and Ryan are very detailed in explaining the diagnosis steps and recommendations following the diagnosis. My alignment results and electrical inspection were texted to me after the adjustments or alignments were completed. Cars today are very complex and it important to have a firm with a qualified and honest staff to work on your vehicles."
- Fred M

"Although no work needed to be done at this time, our questions and concerns were answered thoroughly and respectfully. We gained peace of mind from the informative inspection. We’ll definitely choose H & I when it’s time to have the work done."
- Claudia B

"I no longer have to dread taking my car to be serviced. At H&I they treat you like family they're very personable and friendly and they don't do unnecessary work on your vehicle. I don't feel like I'm being taken advantage of and I'm getting top quality work for my money. I wouldn't go anywhere else."
- Sheri P

"Truly one of the best experiences I’ve ever had at a car repair shop! Unbelievable customer service and attention to detail while being treated with the utmost respect."
- Burt D

"H & I Automotive left me quite impressed with their professional and courteous staff. The cleanliness of the office and shop is second to none.
I also appreciated their honest inspection, pricing, and repair."
- Bob O

"H & I Automotive is a model for any business to follow, when you are trying to achieve customer loyalty. It is always a great feeling to still know that being friendly and honest is still the back bone to the success of any business. As consumers we have been so accustom to poor customer service. That when you receive fantastic customer service you immediately feel the need to say “thank you” and tell others. The team at H & I are destined for long term success. The work provided was priced fairly and timely and it is backed by an excellent warranty. I have also had many vehicles detailed by the detail shop (Zac) who’s attention to detail is second to none. The products and the workmanship that Zac puts into every project he does is excellent. Your vehicle has never look so good as it will when he is finished. If your vehicle is in need of any service work or vehicle detailing, stop in and see the team at H & I. Spencer, Danny, Zac and Ryan."
- Jerry F

"H&I Automotive is an extremely well managed and trustworthy business. You are respected and your vehicle is in good hands for any repair, guaranteed. The advisors are very knowledgeable, professional, and clearly communicate with the customer. The shop is immaculate with the most current technology and diagnostic equipment. The technicians are highly trained, certified, and skilled to perform all necessary repairs and make recommendations that the customer should be aware of, for additional preventive maintenance. I highly recommend H&I Automotive for all truck and automotive repairs for stellar results."
- Brian P

"Ryan and John where a great help with all the concern and questions I had. I wanted a honest answer from Ryan and spencer and they gave it to me. Very satisfied from the time that I called until I left after they looked over my car!"
- Jennifer R

"I appreciated Steve's attention to detail, providing a list of suggested work to be performed with a timeline. I enjoyed the personal tour, meeting mechanics , and seeing the available technology H&I has to offer. I will recommend your business to others and look forward to coming again. The price was right and the service exceptional. Thanks!"
- Linda K

"I had a quote to get my cars brake rotors & pads replaced and at the car dealer is was a good chunk of change. My brother referred me to H & I for a second opinion and I am glad I did as they have earned my business. They are very thorough and knowledgeable but most of all they explain everything to you, you are not just a number. Thank you so much."
- Rae M

"From the moment I entered the building until the moment I drove away I felt like I was in good hands. They didn't try to upsell me on services I didn't need. I was provided an electronic summary of all recommendations for my vehicle. I got a complete explanation of all the things that were covered in the diagnostic tests, along with pictures of what was being referred to. (I'm not that knowledgeable when it comes to automotive jargon.) I Trevor way feeling my money was well spent and I will definitely return in the future. I highly recommend H & I Automotive."
- Sheri P

"Honest shop. I appreciate their attention to detail and their pictures of what they have done during the maintenance. Great customer service as well! I’ve found a place close to home that I can trust."
- Wendy D

"Just wanted to give huge kudos to H&I Automotive in Gilbert for their excellent customer service (Steve & John) and their awesome technicians doing the work! Our tech was Drew and it is so refreshing that they diagnosed the problem that I had in the front end of my car, and a few other things that needed to be done, gave us a quote for the work necessary to be done, and got it all done in just two hours!! Now the front end of my car is just like new! Their name says it all "Honesty & Integrity" H&I... You won't be sorry when you take your vehicles to either locations (Gilbert or Mesa)! Thanks!"
- Sandy G

"Top notch service. Clean shop. Very professional. I like to deal with a mechanic shop that can service all my cars. One who foresees and recommends required services. Especially for my wife's car. I'm confident that she is driving a safe vehicle. Thank you!"
- Ben H

"I brought in my 2002 Ford F150 with quite a bit of wear and tear on multiple items. The truck ran just fine but hadn't had a tune up in years, the horn didn't work, the left rear door didn't open (Cabling was broken inside the door panel), shocks were worn out, brakes were bad and the column shifter lever was very loose and sloppy. I think there were even a couple other things that I am forgetting to mention. The service was great, they kept in constant communication throughout the process and they did not try to up sell anything during the process either. It was a little less than the quote when it was all said and done which was nice. It isn't the cheapest place in town but I am a firm believer in good customer service and you get what you pay for. I will use them again and recommend them to others if I get the chance."
- Daren S

I have now taken my car here twice. This team is on top of everything. They text you photos and paragraphs of any problems and let you decide. I am a big fan of the customer experience overall. I would recommend them even if they were a little out of the way because they don't push. Single parents with a lot on their plates could also benefit from H&I just set an appointment!
- Red F 

Requested synthetic oil change and filter, that's what I got along with a clean waiting room, courteous staff and a reasonable charge for the job. This company is new in our area and I'll be back as service issues arise that need they help. Great people to work with.
- Roger S

"I was informed as to the time the service was to be completed upon arrival. I was called with the notice of completion much earlier which was appreciated. A safety check was included and the recommended future service was noted. One item needed immediate attention and I was given the estimated price and approval was asked before proceeding with the repair. Above all I appreciate honesty and fairness. I am willing to pay for quality service!"
-Kjell A

"5+ stars if I could. Honest evaluation, reasonable pricing, and quality work. I came here because the dealership was giving me the run around. Jon was able to get us right in for an evaluation which came with a full write up and pictures. Work was completed in 2 days and I received status updates throughout. This is the place to go for an honest quality mechanic."
-Jill R

"Great, constant communication with me about my service. Seemed like they were shooting straight, not trying to get me to spend more money than I needed to."
-Cindy E

"I have now taken my car here twice. This team is on top of everything. They text you photos and paragraphs of any problems and let you decide. I am a big fan of the customer experience overall. I would recommend them even if they were a little out of the way because they don't push. Single parents with a lot on their plates could also benefit from H&I just set an appointment!"
-Dan F

"These guys are extremely professional and run the company with integrity. You can trust these guy that they will tell you exactly what is going on with your vehicle. I went to a shop and they said I could not get a alignment done on my work van and had to spend $1,600 before I could do the alignment. I went over to H&I after that and they showed me exactly what could be replaced but was extremely urgent...they said I could get an alignment done on my work van without replacing $1600 worth of parts. They changed my oil and got an alignment on my work van. I give H&I five stars because my experience with this company and how they operate is really how every company should operate. Professional, Trustworthy and integrity. I will be recommending any friend or family to H&I, Because I know they will treat the customer right and be honest."
-Tanner W

"Today was my first visit to this store/company. I showed up without an appointment and talked to Jon about getting an oil change and fix a rattle noise in my car. He didn't give me the mechanic look of when a customer tries to imitate a noise their car is making. Instead he wrote it down and said he would squeeze my car in because I did not have a appointment. I received the email with the mechanics write up and a phone call from Jon saying my car was ready. They told me things that were good with the car and things of concern but at no time offer a high pressure sales pitch to fix it today. I picked up my car and the issue had been fixed. Overall outstanding customer service and completion of the work is what made me take the time to write this. They earned a new customer today."
-Travis S

"H&I is always amazing. Their service and the work performed is top notch. Spencer, John, Chris and the crew, in either location (Mesa or Gilbert) always take care of us and our car. We will never go anywhere else for our car repair needs."
-Trent D

"H & I did a great job with our car! They were very detailed, and thorough! Wonderful customer service too! Highly recommend!"
-Devoney K

"After asking for oil change location suggestions, i decided to go with H&I. I'll definitely be taking the car back for service again. I got a fun flash light for my key chain and some thank you goodies in my car afterwards. The service was amazing and they text the paperwork for you. It had an extremely clean and comfy lounge to wait for the van. Definitely recommend them If you are Looking for a place to go."
-Nina B

"Although I have only been there twice with two different vehicles, I will use this shop exclusively. The work performed and Customer service was outstanding."
-John B

"Very good experience. My issues were addressed, the process was very efficient and the price was what I was told. I have found a new place to get my car needs met. Thanks H & I."
-Mike O

"Jon, Steve and Drew went above and beyond diagnosing the problem with my car. We had been to 4 shops within a year's time with no diagnosis prior to our visit to H & I. Thanks to all of you for your commitment to your customers."
-Leslie W

"Used H&I as a referral from KTAR's Bumper to Bumper radio program. Pricing was very fair. I'll use them again."
-William A

"Can't say enough about these guys. They are not cheap. Because they are honest. If it needs to be fixed today they say so. If it can wait there is no pressure to fix, they inform you of what and when they think it is best to be done. It's going on 10 years of my referrals and my patronage. Mesa store is the awesome also. Spencer the owner deserves this new store in Gilbert. Congratulations!"
-Mark J

"I appreciated the time taken answering my many questions; the friendliness of the staff including the mechanic; the professionalism, detailed report and discussion of preventive maintenance. In addition, as I waited in the comfortable front lobby, I overheard conversations with employees, vendors, and customers, handled with great respect. They presented integrity and trustworthiness."
-Felicia H

"Promptness in getting an appointment, worked with me on getting the service I needed, I like how things are explained and feedback given."
-Tom R

"So happy to have stumbled upon this automotive shop! I was able to get a same day appointment for an oil change. Very friendly, honest staff and reasonably priced services! I love that they sent a digital inspection of my car (including pictures of the areas of concern or repairs needed) via text message and did not try to force the suggested services. I will definitely be back! Thanks H&I Automotive!"
-Jennifer H

"Excellent service. After doing initial review of my car reviewed with me what they found and recommended what services they would perform if it was their car. They did a great job of keeping me updated on the progress of my car. Wonderful experience I will be back. Felt good to find an automotive shop where I didn't feel like they were trying to take advantage of me."
-Heather C

"This was the best automotive experience I've ever had. This is a business that values customer service.. Taking your car to the shop is something that is usually stressful . I actually left there feeling great about spending nearly $1000 on my car (shocking I know.) Great job guys! I will never go anywhere else. Thank you for such a great experience!"
-Michelle K

"This is my new favorite auto service center! It is so refreshing to have a normal oil change performed without being pressured to buy services that you don't immediately need, nor can afford, right now. Even though they did a thorough job in evaluating my Odyssey, no one EVER pushed me to have the recommended services performed after I said "not at this time". They respect the notion that "no means no", LOL. I dealt with John and Drew and couldn't have been happier! Both of them are awesome professionals in their field. I'll definitely take my Odyssey back to them and will be recommending them to my friends and family. :-)"
-Lynn C

"This was the best automotive experience I've ever had. This is a business that values customer service. Taking your car to the shop is something that is usually stressful. I actually left there feeling great about spending nearly $1000 on my car (shocking I know.) Great job guys! I will never go anywhere else. Thank you for such a great experience!"
-Michelle K

"Communication was excellent. Jon is a perfect example of how an auto shop should handle its customers."
-Kimberly C

"Very thorough inspection, great communication, reasonably priced."
-Tim W

Love the text message with link to vehicle inspection report that includes pictures. I love supporting small, local businesses when I can, and from what I can tell so far, this is a good one!
-Andrea R.

So happy to have stumbled upon this automotive shop! I was able to get a same day appointment for an oil change. Very friendly, honest staff and reasonably priced services! I love that they sent a digital inspection of my car (including pictures of the areas of concern or repairs needed) via text message and did not try to force the suggested services. I will definitely be back! Thanks H&I Automotive!
-Jennifer H.

"They inform you what they found wrong and show you a picture of the problem. They also show you items that may require fixing in the near future. They are friendly and do excellent work."
-Harold D.
 
"Awesome customer service, great communication and a detailed vehicle report which is accessible online. Go here for vehicle maintenance!"
-Rob D.
 
"All and all I was happy. I was offered a ride home on the house but chose to stay and wait. Clean shop all around! Very inviting."
-Don F.
 
"Very professional organization, clean shop and knowledgeable staff. Would highly recommend. Have found my new mechanics."
-Deanna F.
 
"John was great to work with as my service manager and was very informed about what needed to happen with my truck and very thorough and accommodating! Love the customer service and my truck works great now!"
-Darla F.
 
"Honest and friendly! Will always get my automotive business!!"
-Jim M.

"Taking your vehicle here is a great idea. The guys are straight up with you and show you the details of what's going on with your ride. They take before and after pictures of everything they do so that you don't have to worry about being ripped off. I highly recommend giving thus place a try."
-Hagen

"Since I made the switch to H & I I have had nothing but great experiences with them. They've maintained and repaired all of my vehicles with great care and honestly."
-Scott

"This place rocks. Spencer, Chris and the entire staff here know how to treat their customers right. Their name says it all... Honest & Integrity. Keep up the good work guys."
-Brett

"H & I Automotive lives up to the highest standards. They did excellent work at an affordable price, and even delivered our vehicle back to us."
-Julee

"Awesome service! Friendly, honest, and quality work. I highly recommend this company."
-Ann

"I have being going to H & I since the day they opened and nothing has changed. Every time I am there I am greeted by a friendly face. Come here once and you will have your mechanic team for life!"
-Chris


 


Home Phoenix Arizona Auto Repair Shops H & I Automotive Gilbert Testimonials