After 43 years in business, it’s no surprise that Larry Harkers Auto Repair in Phoenix AZ is still going strong. Its a rare thing to see a business of any sort stand the test of time, let alone a maintenance garage of humble origins. But you know; if anyone was to pay attention they would notice that true longevity stems from sticking to your roots and maintaining the strong ethics on which you were founded. And as I get older, I often find myself muttering "they just don’t make em' like they used to".
As I understand it, the guys at Larry Harker Auto are extremely selective when it comes to who they hire in their shop. They only want the technicians that are going to stick around for the long haul, because they want to know their customers and their vehicles on a personal basis. Now it’s all fine and dandy to say nice things like that; but when the current owner served as shop manager for 25 years before taking over, I’m inclined to believe it.
On top of all this, I decided to take a look at their profile on the Better Business Bureau. Imagine my astonishment to see that they have been accredited by the BBB for twenty years! I mean it’s hard enough to stop a bad apple from complaining in some way. But Larry Harker Auto Repair has maintained good standing since all of us, and the internet were much younger.
Though reputation is a reflection of the business as a whole, I feel it’s important to comment on a few of the things that sets this shop apart from the sea of wrench turners out there.
Larry Harkers Auto repair Hires ASE certified technicians. What this means to us as a customer is that their mechanics are well trained and up to date for all procedures. This includes the electronic diagnostics that are so popular these days. And considering that Larry Harkers Auto Repair uses all the same equipment as your dealer, it makes you question "do I really feel like paying extra for nothing?"
Larry Harkers is a Full Service maintenance and repair shop. While some places will only change your oil, examine your transmission or try to sell you a new engine, Larry Harker will take care of you from the ground up.
Most importantly, I feel it’s important to comment on the way I was treated when I visited. It’s a fascinating thing to feel as if every member of the staff is taking a vested interest in your vehicle, especially when you aren’t driving anything too fancy. I was amazed to note that I was greeted like an important customer, even though my car wasn’t billowing smoke on the drive in. And I was extremely impressed at how cordial and straightforward they were when I asked about an expected turnaround time.
When all is said and done, I feel its necessary to give credit where credit is due and state that Larry Harkers Auto Repair is one of the best repair shops I have every visited, bar none.