Sad but true story of a guy who always got great deals on inexpensive oil changes at local Arizona oil chain shops. They changed his oil alright -- but what he never got was a new oil filter!

Check out this video and showing what they found at Good Works Auto Repair in Tempe, AZ the very first time they ever changed his truck's oil. You'll never go to a discount oil chain again.

Other Common Errors Include:

• Drain plugs are often put back in crooked, crossthreading it and ruining the threads in the pan.
• Failing to put oil back in the engine.
• Using inferior oil filters.
• Using inferior oil.

Ten years ago, Matt Allen of Virginia Auto Service got a phone call that is every business owner's nightmare; his shop was on fire.

The fire, which was set by an arsonist, burned everything but the three bays in the back. If those bays had not have been spared, he would have been put out of business.

Although most of the building was destroyed, Allen continued operating in the undamaged areas and temporary mobile offices and opened two weeks later offering limited services. After nearly a year of rebuilding, the Phoenix shop was fully functional in May 2005.

Matt is happy to be here today and he's grateful to all the friends, family and customers who kept on coming coming in for repairs even though it took nearly a year to get everything back to normal.

Click here to read the entire story.

Click here for the Virginia Auto Service shop profile on Bumper to Bumper Radio.

Photos of the June 22, 2004 Fire at Virginia Auto Service

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ARLINGTON, Va. — Many teenagers are driving vehicles that don't offer good crash protection and lack important safety technology, new research by the Insurance Institute for Highway Safety shows. To help guide parents toward safer choices, IIHS has compiled its first-ever list of recommended used vehicles for teens.

IIHS is known for its ratings of new vehicles, but for many families, a 2014 Top Safety Pick or Top Safety Pick+2014 Top Safety Pick or Top Safety Pick+ isn't in the budget. In a national phone survey conducted for IIHS of parents of teen drivers, 83 percent of those who bought a vehicle for their teenagers said they bought it used.

With that reality in mind, the Institute has compiled a list of affordable used vehicles that meet important safety criteria for teen drivers (see below). There are two tiers of recommended vehicles with options at various price points, ranging from less than $5,000 to nearly $20,000, so parents can buy the most safety for their money, whatever their budget.

Looking for the right repair shop for your vehicle? The non-profit Car Care Council recommends asking a few simple questions to help identify an auto repair shop to properly care for one of your most valuable assets.

• Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management’s commitment to training and education.
• Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
• Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
• Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
• Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
• Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.

“If you want to add more years to the relationship between you and your car, give it some extra TLC,”said Rich White, executive director, Car Care Council. “There’s no debating the value of preventive maintenance to keep your car running efficiently. By showing your car a little love now, you’ll avoid the heartbreak and unexpected expense of car trouble down the road.”

The Car Care Council recommends treating your vehicle to a little extra attention with these easy steps.